At GOODSELL, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you interact with our brand, products, and platforms. By using our services, you agree to the practices described in this policy.
Information We Collect
We may collect the following types of personal information:
- Contact Information: Name, email address, and phone number provided when you contact us or register with partner platforms.
- Purchase History: Records of the products you have purchased, including order dates and quantities, shared by our retail partners as necessary.
- Communication Data: Messages, feedback, or complaints submitted via email or other communication channels.
- Usage Data: Anonymous browsing data collected when you visit our website, including device type, browser, and pages visited.
How We Use Your Information
The information we collect is used for the following purposes:
- Order Processing: To fulfil orders, manage returns, and coordinate with delivery partners.
- Customer Communication: To respond to enquiries, complaints, and provide support.
- Service Improvement: To analyse usage patterns and feedback to improve our products and services.
- Marketing (with consent): To send relevant product updates, offers, and newsletters where you have opted in.
Data Sharing
We do not sell, rent, or trade your personal data to any third party. Your information may be shared only in the following limited circumstances:
- Delivery Partners: Minimal data is shared with logistics and delivery partners solely for the purpose of fulfilling your order.
- Legal Requirements: We may disclose information if required to do so by law or in response to a valid legal request.
- Business Operations: With trusted service providers who assist us in operating our business, subject to confidentiality obligations.
Data Security
We take the security of your personal data seriously. Your information is stored using encrypted storage systems and accessed only through secure servers. We implement industry-standard security measures including SSL encryption, access controls, and regular security audits to protect your data from unauthorised access, disclosure, or loss. While we take every precaution, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request corrections to any inaccurate or incomplete information.
- Deletion: Request the deletion of your personal data, subject to legal obligations.
- Opt-Out: Unsubscribe from marketing communications at any time by contacting us or using the unsubscribe link in our emails.
Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact our privacy team at info@goodsellfmcg.in. We will respond to your request within 30 days.
GOODSELL reserves the right to update this Privacy Policy from time to time. Any material changes will be communicated via our website or through direct notification. Continued use of our services after changes are made constitutes acceptance of the updated policy.