Return Eligibility
We accept returns and offer replacements or refunds in the following situations, provided you contact us within 7 days of delivery:
- Damaged product: The product was physically damaged during shipping or handling.
- Expired product: The product delivered had passed its best-before or expiry date.
- Wrong product: You received a product different from what you ordered.
- Quality issue: The product did not meet acceptable quality standards upon opening.
How to Initiate a Return
Follow these simple steps to initiate a return or replacement request:
Contact Us
Email us at info@goodsellfmcg.in within 7 days of receiving your order. Include your order number and a description of the issue.
Share Photos
Attach clear photographs of the damaged, expired, or incorrect product along with the packaging and any visible labels.
Pickup Arranged
Once your return request is verified, our logistics partner will contact you to arrange a convenient pickup time.
Refund Processed
After the product is picked up and inspected, your refund will be processed within 3–5 business days to your original payment method.
Refund Timeline
Once your return is approved and the product has been picked up, refunds are typically processed within 3–5 business days. The amount will be credited to the original payment method used at the time of purchase. Bank processing times may add an additional 1–2 business days depending on your bank.
Non-Returnable Items
The following are not eligible for return or refund:
- Products that have been opened and consumed without a genuine quality concern.
- Products returned beyond the 7-day window from the date of delivery.
- Products damaged due to misuse, improper storage, or negligence after delivery.
- Items purchased during promotional or clearance sales (unless damaged or incorrect).
Need Help?
Our customer support team is here to help. Reach us at info@goodsellfmcg.in and we will respond within 24 business hours. Please have your order number and relevant photos ready to help us process your request quickly.